Frequently Asked Quetions: Switching Suppliers
Most smart meters now stay ‘smart’ when you switch. If your new supplier can’t read your meter remotely, it will still work like a traditional meter until they upgrade it. You don’t lose supply or accuracy. We would recommend confirming this with your new supplier.
You might be able to switch to a cheaper tariff or payment plan with your existing supplier. Just give them a call and ask what options are available. They should confirm the changes in writing.
In most cases, you can. If your debt is under 28 days old, you may still be able to switch. If you’re on a pre-payment meter and owe less than £500 per fuel, you may be able to switch under the ‘Debt Assignment Protocol.’ Always speak to your supplier first.
If you're on a Standard Tariff, you could bepaying more than you need to. You can compare cheaper deals using a price comparison site like Uswitch or any Ofgem-approved switching site. All you need is your latest energy bill showing your annual usage. Switching is quick and easy – the site will do most of the work for you.
Switching usually takes 5 working days, and you have a 14-day cooling-off period where you can change your mind without penalty. A good comparison site can guide you through the process.
It depends on your situation. Fixed tariffs give you price certainty, while standard variable tariffs can go up or down with the price cap. If you want peace of mind about what you’ll pay each month, a fixed deal might be worth it. Just make sure it’s cheaper than the current price cap before switching.
No, your gas and electricity supply won’t be interrupted. The process is entirely behind the scenes – it’s the same wires and pipes, just a new company handling your bill. It usually takes 5 working days to switch.
If you haven't been able to find the answer to your question, please contact us. Our friendly and knowledgeable team will be happy to help.
